“I bought US$5 recharge card just yesterday, March 22, 2016 and less than 24hrs with three calls that lasted for 5, 7 and 8 minutes respectively. I was shocked when the next call could not go through because my credits had run out,” Annie Sambullah, a business woman told The Capitol Times in a rather mournful tone.
There are several subscribers experiencing such alleged thievery from the mobile telecommunications company with even worst circumstances and scenario.
According to some of the subscribers, their credits usually vanish without any trace. “This is scaring. I don’t even want to recharge now,” James Sulunteh said.
In an effort to ally the fear that has gripped subscribers, the management of Lonestar Cell MTN termed as “unfounded” the claims that it is taking subscribers’ credits as well as reports that it is being influenced to tap on the lines of prominent politicians in Liberia.
The Corporate Communications Officer of Lonestar/MTN, Zenu Miller said “what we encourage our many subscribers to do is to come to Lonestar office. Lonestar is really troubled by these complaints. So we want people to come and file a complaint. Whoever is not satisfied should pursue it further. We are not involved in theft. We have a team in place that investigative such cases. In cases where our machines are found to be in error, we will refund. It is becoming troubling for us.”
In a release issued Wednesday evening, Lonestar Cell MTN clarified that it does not have the requisite technology to tap the lines of its subscribers, as to do this is not only illegal, but an unacceptable business practice. Lonestar also added that its operation is being fully monitored, as other service providers are by the Liberia Telecommunications Authority (LTA) and will not circumvent the laws or employ illegal activities against its earned reputation.
At the same time, the Company has warned it will not hesitate to take necessary legal recourse against individuals and institutions that are bent on making unjustifiable accusations aimed at tarnishing its credibility and image.
Meanwhile, Lonestar Cell MTN reminds the public of its role as a corporate entity committed to providing excellent telecommunications services. The release quotes the Chief Executive Officer of Lonestar Cell MTN, Babatunde Osho as saying, “let us hasten to remind the public, as corporate entity, we are far removed from politics. Our primary concern is to do business and help make the lives of Liberians brighter through the provision of world-class services. The commitment to transform the telecommunications experience of our customers is what matters to us most.”
Lonestar Cell MTN is the leading GSM Communication Company in Liberia. It is a subsidiary of MTN South Africa, a leader in international telecommunication which operates in 21 countries in the Middle East, Africa and Europe.